Shipping & Return
Shipping time and cost
- Orders placed and payment approved, The parcel will be shipped the next day. Then our system will send you the tracking number, please don't forget to check your SPAM box.
- Please tack your order at www.17track.net
- Shipping costs are free for orders over £49, otherwise charged £4.98. We ship by Royal Mail, about 4-7 working days to reach.
- To find out the status of your order and delivery, please contact customer service at [email protected]
- You are entitled to cancel this contract within 24 hours without providing a reason, if the order is still not shipped.
- You had to pay £5 handling fee for recalling the shipped parcel back to us from Royal Mail. If the recalling fails, you had to give up the cancellation. After receive it please send it back, then we refund, not including the cost for you ship to us.
- Please note that articles must be completely returned to us with their original packaging. This should protect the goods to be returned against damage during transport.
- For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. In order to get your refund sooner, you had better write your order number(which you can find in the e-mail of order confirmation sent by our system before. Don't forget your SPAM Box.) on the parcel. In the event you have already paid, we will credit the amount to your PAYPAL or credit card account. Please note that postal returns can take several days and that we require a certain amount of time to process returns.
- Furthermore, we would like to point out that the supplied goods must only be examined – comparable with trying them on in a real store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.